Refund policy

30-day return policy

DoggieJoy accepts return requests for eligible orders delivered in the United States within 30 calendar days after delivery.

Eligibility

Items must be new, unused, clean, and in their original packaging, with all parts, accessories, tags, and proof of purchase. For hygiene and safety, opened or used grooming, bath, or personal-care products cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and personalized items are final sale.

How to start a return

Before sending anything back, submit a request through our Contact page or email support@doggiejoy.com with your order number and reason for return. If approved, we will provide a prepaid return label and instructions. Do not send an item without authorization.

Approved returns are mailed to: DoggieJoy, 1500 N Grant St, Ste N, Denver, CO 80203, United States.

Return shipping and fees

Return shipping is free for approved eligible returns and we do not charge a restocking fee. The customer is responsible for packaging the item securely and following the provided label instructions.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. Contact us as soon as possible with your order number and photos so we can evaluate and resolve the issue.

Exchanges

We do not offer direct exchanges. Return the eligible item first and place a new order separately.

Refunds

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

This policy applies only to United States orders.

Last updated: August 12, 2026